We respect your privacy rights and protect your Personal Information against unauthorised use or disclosure. We maintain stringent standards to make sure that your Personal Information and privacy is managed in accordance with the National Privacy Principles and the Privacy Act.
Personal Information means information about you and includes
We do not collect or store any Sensitive Information about you such as:
In certain cases, we collect your Personal Information from third parties, such as credit reporting agencies, your bank, nominated representative (such as a legal or financial adviser), employer, or publicly available sources of information.
Where your Personal Information is given to, collected or derived by us, we will seek to ensure that the information is used only for the purposes for which it was collected. Your Personal and Credit Information may be used:
We collect from, use and share, information related to your consumer credit worthiness from the following Credit Reporting Bodies including an opinion about you each time you apply for a loan:
Illion, formerly Dun & Bradstreet (w: www.illion.com.au | e: [email protected]| t: 1300 734 806); and
Experian Australia Credit Services Pty Ltd (w: www.experian.com.au/order-credit-report | e: [email protected] | t: 1300 783 684 | a: GP0 Box 1969, North Sydney NSW 2060).
This activity is conducted for the purpose of assessing your credit capacity, eligibility, or history in connection with an application or an obligation as a guarantor, collecting payments from you, and managing our credit relationship.
Prior to disclosing any of your Personal or Credit Information to another person or organisation, we will take all reasonable steps to satisfy ourselves that:
Where permitted by law and with your consent we may disclose or exchange your Personal or Credit Information for the following purposes:
We may disclose Personal or Credit Information about you for the purpose of debt collection on our behalf. This information may include information relating to any court proceedings, default information or personal insolvency information about you.
We may disclose Personal or Credit Information about you to another entity or their professional financial advisor if we assign any debts owed by you to that entity or for the purpose of assessing whether to acquire an interest in our business or a related body corporate.
We may also disclose your Personal Information in order to administer our business, for example:
We share access to your Personal and Credit information to service providers outside Australia so that they can provide support services to our customers. Specifically, some of our customer support services may be provided from the Philippines.
We may also disclose your Personal Information to comply with our obligations under any law or regulation, for example:
We may use your Personal Information:
Marketing information will be provided on an ongoing basis by mail, email, text message, phone, social media, and other electronic means where applicable.
You can withdraw your consent for the sharing of your Personal Information with other credit providers and alternate credit providers by sending us a request through our contact page.
If you no longer wish to receive marketing messages from other credit providers you can contact that organisation directly or use the opt out facility on the message you received.
If you no longer wish to receive marketing messages from MoneySpot you can contact us directly or use the opt out facility on the message you received.
The security of your personal information is important to us, and we take reasonable steps to protect it from misuse, interference or loss, unauthorised access, modification, or disclosure.
We may use cloud storage to store the Personal Information we hold about you. The cloud storage and the IT servers may be located outside Australia.
We regularly review developments in security and encryption technologies. Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. Although we take stringent measures to protect customer information, we cannot guarantee the security of any information you provide to us, and you do so at your own risk.
Where you access a third-party website from the MoneySpot website, cookie information, information about your preferences or other information you have provided about yourself may be shared between us and the third party. Generally, these websites are accessed in order to obtain bank statement information that we are required to collect during the application and assessment process.
Third Party websites should contain their own privacy statements and those third parties are responsible for their own privacy practices.
If you wish, you can generally configure your browser so that it does not receive cookies, however this means you will be unable to use secure services that require cookies in order to participate. Some of those services include (but are not limited to) our online application and some member features.
We are required to provide you with access to your information, except in circumstances where:
Please visit our contact page for our details if you wish to:
Complaints regarding privacy matters will be handled under our complaints procedure. Information about the procedure and how to make a complaint is available on this website.
We will review this Policy in response to any changes in:
Last Updated 11 November 2021