Privacy policy & Credit Check Consent

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MoneySpot Finance Pty Ltd Privacy Policy

MoneySpot Finance Pty Ltd (ACN 166 488 197, Australian Credit Licence 450305) trading as Moneyspot

Last Updated: 05 February 2026

1. Introduction and Our Commitment

Moneyspot (“we”, “us”, “our”) is committed to protecting the privacy of your personal and credit information. This Privacy Policy outlines how we collect, use, disclose, store, secure, and manage your personal information, credit information, and credit eligibility information (together referred to as “information”) in accordance with the Privacy Act 1988 (Cth) (the Privacy Act), including the Australian Privacy Principles (APPs) and the Privacy (Credit Reporting) Code 2014 (CR Code). It also sets out your rights in relation to your information.

By providing your information to us, accessing our services, or using our website, you consent to the handling of your information as described in this policy.

2. What Information We Collect and Hold

The types of information we may collect and hold include:

  • Identification and Contact Details: Name, date of birth, gender, address, email, phone numbers, driver’s licence, passport, or Medicare details.
  • Financial and Employment Details: Employment status, employer details, income, expenses, assets, liabilities, bank account and transaction information, and details of your financial objectives.
  • Credit Information: Information necessary to assess an application for credit, such as details of credit you have applied for, default information, repayment history, and serious credit infringements. This includes credit reporting information we obtain from credit reporting bodies (CRBs).
  • Transaction Information: Details of products and services you hold with us, including account balances and transaction history.
  • Technical Data: When you visit our website, we may collect your IP address, device information, browser type, and usage data through cookies and similar technologies (see Section 9).
  • Sensitive Information: We will only collect sensitive information (e.g., health information) if it is necessary for providing our services, you have consented, or we are required or authorised by law.

3. How We Collect Information

We collect information directly from you when you:

  • Apply for or use our products or services.
  • Contact us via phone, email, website, or in person.
  • Participate in surveys or promotions.

We may also collect information from:

  • Third Parties: Such as CRBs (e.g., illion Australia), other credit providers, your referees, employers, public sources, and service providers (e.g., our identity verification service).
  • Your Financial Institutions: With your explicit consent, we may access your bank transaction data via a secure online service provider to assess applications, as described in our consent process.

4. Purposes for Collecting, Holding, Using and Disclosing Information

We collect, hold, use, and disclose your information for purposes including:

  • To assess your application for credit and your creditworthiness.
  • To provide, manage, and administer our products and services.
  • To verify your identity as required by laws such as the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
  • To communicate with you, manage our relationship, and handle complaints.
  • To comply with our legal obligations under the National Consumer Credit Protection Act 2009, the Privacy Act, and other laws.
  • For internal operations such as risk management, data analysis, auditing, training, and research.
  • To conduct marketing and promotional activities (you may opt-out at any time – see Section 10).
  • To prevent, detect, and investigate fraud, unlawful activity, or misconduct.
  • To manage any involvement in securitisation arrangements or potential business transfers.

5. Credit Reporting and Credit Checks

5.1 Consent and Use of Credit Information:

By applying for credit with us, you consent to us:

  • Obtaining credit reporting information about you from a CRB.
  • Exchanging your credit information with other credit providers for assessment purposes.
  • Disclosing your credit information (including default and serious credit infringement information) to CRBs, as permitted by law.

5.2 Credit Reporting Bodies (CRBs):

We may disclose your information to the following CRB. Their privacy policies detail how they manage credit-related personal information, including your rights to access and correct data or make complaints.

illion Australia Pty Ltd
Privacy Policy: https://www.illion.com.au/privacy-policy/
Contact: 1300 734 806
PO Box 7405, St Kilda Rd, Melbourne VIC 3004

5.3 Your Rights in Relation to Credit Reporting:

You have the right to:

  • Request a copy of your credit report from a CRB.
  • Request CRBs not to use your information for pre-screening for direct marketing.
  • Request CRBs not to use or disclose your information if you believe you are a victim of fraud.
  • Correct inaccurate information held by us or a CRB.

6. Disclosure of Your Information

We may disclose your information to the following types of entities, where reasonable and necessary for the purposes outlined in Section 4:

  • Our related entities, contractors, agents, and service providers (including IT, mailing, and audit services).
  • Credit providers, referees, guarantors, or potential guarantors.
  • Professional advisors (e.g., lawyers, accountants).
  • Government, regulatory, or law enforcement bodies as required or authorised by law.
  • Debt collection agencies.
  • Participants in the payments system (e.g., banks).
  • Other entities in connection with a business transfer, securitisation, or assignment of debts.
  • Any other party to whom you have consented to disclosure.

7. Automated Credit Decisions

We use an automated decision-making process to assess most credit applications. This involves inputting the information you provide (including personal, financial, and credit information obtained with your consent from a CRB) into a programmed system. This system automatically assesses your application against our lending criteria to determine whether to provide credit, and on what terms. You have the right to request that a human review an automated decision that adversely affects you.

8. Overseas Disclosure

We may disclose your information to overseas recipients, including:

  • Our service provider personnel located in the Philippines, who assist with administrative and operational functions under strict confidentiality arrangements.
  • Cloud-based or IT service providers who may store data on servers located outside Australia.
  • We take reasonable steps to ensure overseas recipients do not breach the APPs, either through contractual obligations or by ensuring they are in a jurisdiction with substantially similar privacy laws.

9. Data Security and Eligible Data Breaches

9.1 Security Measures: We take the security of your information seriously. We hold information both electronically and in hard copy. We implement a range of physical, electronic, and managerial security measures to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. These include secure systems, encryption, access controls, and staff training.

9.2 Data Breach Notification: We have procedures in place to identify, assess, and respond to suspected data breaches. If we have reasonable grounds to believe an “eligible data breach” (as defined in the Privacy Act) has occurred, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law. Our notification will include recommendations for the steps you should take in response to the breach.

10. Direct Marketing

We may use your information to offer you products and services we believe may interest you. You can opt-out of receiving direct marketing communications from us at any time by using the unsubscribe link in any email, contacting us using the details in Section 13, or updating your preferences. We will not use or disclose credit eligibility information for direct marketing.

11. Access, Correction, and Complaints

11.1 Access and Correction: You have the right to request access to, or correction of, the information we hold about you. We will respond within a reasonable period and may charge a reasonable fee for providing access. To make a request, please contact us using the details below.

11.2 Complaints: If you believe we have breached the APPs, the CR Code, or mishandled your information, please contact our Complaints Officer first. We will investigate and respond within the timeframes required by law.

Contact for Access, Correction, and Complaints:
Email: [email protected]
Phone: 1300 048 156 (toll-free)
Mail: Complaints Officer, Moneyspot, PO Box 1006, Strawberry Hills NSW 2012

If you are not satisfied with our response, you may lodge a complaint with the OAIC:

OAIC Website: www.oaic.gov.au
Phone: 1300 363 992

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review it periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For any questions about this Privacy Policy or our privacy practices, please contact us using the details in Section 11.2.