Frequently asked questions

Our application process is totally online. It allows us to process your application faster and get money to you sooner. The information we ask for is designed to satisfy the regulatory obligations we have without overburdening you with detailed requirements. It’s fast, easy and convenient.

Apply now in just 5 minutes

You apply online via our website at www.moneyspot.com.au. You can also access our service with any mobile device.

Apply now

It is an online service and can receive loan applications 24/7.

If you’re 18, an Australian resident and can afford to repay it, then you’re eligible for a loan with us.

You need to be employed and demonstrate a regular income stream to be eligible for a loan. It’s OK if you receive some form of Government benefits however it can’t be your primary source of income.

In most cases, we will carry out a credit check during the Application process but that doesn’t mean that if you have had problems in the past we’ll automatically reject your Application. We’re more interested in your recent history and your current capacity to repay the loan.

We need to do a few things: we need to verify you are who you say you are; we need to do some basic credit enquiries; and we need to check you can afford the loan you’re asking for. In the past, this would take days to complete, however recent advances in technology have allowed us to carry out these enquiries totally online, in a secure manner. During the Application process we will ask to enter the following information:

– Your Driver’s Licence Number or your Medicare Card number.
– A valid mobile phone number that is capable of receiving an SMS.
– Your Banking details.

Ultimately, this will help us ensure that you do not fall into difficulties in making the repayments due under a loan or incurring further costs and charges.

No person can access your internet banking details. When you enter your banking credentials on our website they are immediately encrypted. The encrypted details are then passed to Credit Sense Australia Pty Ltd. They are stored in a highly secure data centre which has a single use, to generate a read-only data-feed which we will use to assess the affordability of the loan.

As an organisation, security of data and prevention of fraud are fundamental to us. We are committed to using practices to ensure that our services are provided within a secure environment. Your internet banking details are encrypted and held securely by our professional service providers. Our partner, Credit Sense Australia Pty Ltd, and us, are permitted read- only access to your current account, so will only ever be able to view your account. We do not have the ability to change any of your banking details or set up standing orders/direct debits. All data is securely handled in accordance with data protection laws and our privacy policy.

They will be used by us to make lending decisions about you and stored by us as long as necessary to assist us in managing your account. It will be also stored by Credit Sense Australia Pty Ltd.

We would recommend that you review the Terms and Conditions of your internet banking provider. Before you decide to submit your banking credentials, we stress that security is of paramount importance, we would especially mention that:

-Your data is encrypted in transit.
-We do not have any functionality over your bank account
-We only have access to a read-only service.

The Application process takes less than 5 minutes and you can have your money in minutes, (if you bank with the ANZ, sometimes longer with other banks although we aim to give you your money within the hour).

Moneyspot is an online business. If we need further information or you need to contact us you can do this using the following details:
Telephone: 1300 048 156
Email: customersevice@moneyspot.com.au
Fax: 02 9475 4379

Our costs are straight forward. If you have any questions about our fees, please don’t hesitate to contact us:

Loan Fees and Charges

Loan Costs

Late Fees that may apply

Importantly, contact us as soon as you realise you may have difficulty repaying us on time. There are additional charges as outlined above that may be payable on outstanding balances.

Direct debits usually occur overnight or pursuant to your banks processes. We’ll usually try to schedule your repayment the day your salary or benefit is credited to your bank account.

Yes you can. There are no early payment penalty fees or charges.

Yes you can. If you have repaid your previous loan in full there may be benefits as a repeat customer.

Your privacy and security is important to us. We employ the same standards as banks and other online payment companies to ensure that your financial information is safe and secure.

All information is entered through a Secure Socket Layer (SSL), which means an encrypted connection is created between your system and ours so that any information passed between us is secure.

Only if we specifically ask if it’s OK and you agree to it.

Only information that is essential for us to do business with you.

No, we are an online service only.

We always appreciate feedback and seek to address customer concerns as soon as possible.

When complaints are made or disputes arise we will do our best to resolve the issue at the first point of contact.

When necessary, we will ask you to write to us setting out the details of your complaint. We will acknowledge receipt of your written complaints by return email setting out our Complaint Handling procedure and who to contact for further information. We may ask you for further information to help us address your complaint.

You can lodge a complaint by phone, email or in writing.

Moneyspot

Web Form: moneyspot.com.au/contact
Email: customerservice@moneyspot.com.au
Phone: 1300 048 156

Or write to us at:

Complaints Officer Moneyspot

PO Box 1006,

Strawberry Hills NSW 2012

We aim to resolve complaints within 3 working days. If it is likely to take any longer, we will keep you informed of progress. Some situations may require an investigation requiring more time. We will keep you informed of progress.

If we can not resolve the complaint to your satisfaction, then you have the right to lodge the dispute with an independent and external dispute resolution scheme.

Moneyspot Finance is a member of the Australian Financial Complaints Authority Limited (AFCA) and you can lodge a dispute with them electronically through their website or by mail.

Australian Financial Complaints Authority Limited

GPO Box 3
Melbourne VIC 3001

Phone: 1800 931 678
Fax: (03) 9613 6399

Visit: afca.org.au
https://www.afca.org.au/make-a-complaint

For Financial Hardship queries and applications, you can contact us here:
By Email: customerservice@moneyspot.com.au
By Phone: 1300 048 156

Providing us with as much information and supporting documentation as possible will assist us in dealing with your query promptly.

We will do our best to work out a suitable arrangement with you.